SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.

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Advisories

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Fixes

Solution

SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here:  https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm .


Workaround

No workaround given by the vendor.

History

Tue, 03 Feb 2026 21:15:00 +0000

Type Values Removed Values Added
CPEs cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*

Mon, 02 Feb 2026 19:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'total'}, 'version': '2.0.3'}

ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Thu, 29 Jan 2026 10:15:00 +0000

Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds web Help Desk
Vendors & Products Solarwinds
Solarwinds web Help Desk

Wed, 28 Jan 2026 21:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Wed, 28 Jan 2026 07:45:00 +0000

Type Values Removed Values Added
Description SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.
Title SolarWinds Web Help Desk Hardcoded Credentials Vulnerability
Weaknesses CWE-798
References
Metrics cvssV3_1

{'score': 7.5, 'vector': 'CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H'}


Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: SolarWinds

Published:

Updated: 2026-02-03T04:55:32.941Z

Reserved: 2025-04-16T08:00:57.647Z

Link: CVE-2025-40537

cve-icon Vulnrichment

Updated: 2026-01-28T20:21:13.516Z

cve-icon NVD

Status : Analyzed

Published: 2026-01-28T08:16:02.110

Modified: 2026-02-03T21:14:21.527

Link: CVE-2025-40537

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-01-29T09:18:24Z

Weaknesses